Privacy Policy

PRIVACY POLICY

in this Privacy Policy, you will find all relevant information relating to our use of the personal data of our customers and our users, regardless of the Mediteránea channel or medium, which you use to interact with us. 


We operate in the name of transparency regarding the use of your personal data so that the consequences of our use of your personal data and the rights available to you with respect to your data are clear to you: 


Here are some of the terms used in this privacy and cookie policy: When we refer to ours Platform, we generally mean any channel or medium, digital or in person, that you use to interact with us. The most important are:

WHO IS THE OWNER OF THE PROCESSING OF YOUR DATA?

The data controllers of your personal data are the following:

Mediteránea of Valentina Spano, with tax domicile in Via Giovanni Cadolini, 34 - 20137 Milan, C.F. SPNVNT89H60I480D and P.I.V.A. 11526220964.

WHY DO WE PROCESS YOUR PERSONAL DATA?

Depending on the products, services or functions you intend to use from time to time, as indicated above, we will need certain data rather than others. Generally speaking, it will be the following data, depending on the specific case:

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  1. Management of your registration as a user of the Platform

If you decide to register as a user of our Platform, we need to process your data in order to identify you as a user of the Platform and to authorize you to access the various features, products and services of the same that are available to you as a registered user. You can cancel your registered user account by contacting our customer support service.

You can access or log in through a social network or other provider that enables this service (social login) if available on the login screen, both to connect access to your personal account and to register a new account. In this case, the login credentials, as well as the name and e-mail address / telephone number (it is possible that you need to give your authorization) will be imported from the social network or supplier account. By using this login option, such third parties may send us some additional information relating to the user's public profile, for example: name, gender, approximate age or profile photograph, according to the terms of use of the social network / provider, which is good read carefully. Unless authorization is given, such additional data will not be stored. Furthermore, the use of this feature may involve the provision of some information relating to the user's activity on the social network or supplier. In any case, it is advisable to check the privacy settings and the privacy policies of the provider or the social network to find out more about the methods of data processing by such third parties.

  1. Fulfillment and execution of the purchase or service contract entered into with Us on the Platform.
This purpose involves the processing of your data as illustrated below:
  1. Processing of your requests through the customer service channels

We only process the data strictly necessary for the management or processing of your request. 

  1. For marketing purposes.
 This purpose involves the processing of your data as illustrated below:
  1. Usage and quality analysis to improve our services
If you access our Platform, we inform you that your browsing data will be processed for analytical and statistical purposes, that is, to understand how users interact with our Platform and allow us to improve it.
Furthermore, we occasionally carry out quality actions and surveys to find out the degree of satisfaction of our customers and users and to detect areas for possible improvement.
 

HOW LONG WE WILL KEEP YOUR DATA

The retention period of your data depends on the purpose of its processing, as indicated below:

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  1. Management of your registration as a user of the Platform

Your data is processed as long as you are a registered user, that is, until you request the cancellation of your subscription to the Platform.

  1. Fulfillment and execution of the sales or service contract
Your data is processed for as long as necessary to manage the purchase of products or to provide the services requested by you, including any returns, complaints or disputes associated with the purchase of a given product or the provision of a data. service.
Sometimes, your data will be processed only up to the time decided by you as in the case of the payment data (credit card) that you have requested to store for any future purchases. 
  1. Customer service
Your data is processed for the time necessary to process your request. 
  1. Marketing
Your data is processed until you request cancellation or unsubscribe from the newsletter.
If you participate in promotional activities, we will keep your data for a period of 6 months starting from the conclusion of the activity. 
  1. Usage and quality analysis
Your data is processed from time to time during a given action or quality survey or until your browsing data is anonymized.
Regardless of the fact of subjecting your data to processing during the time strictly necessary for the specific purpose relevant from time to time, we will keep them subsequently after having duly stored and protected them for as long as responsibilities deriving from the processing may arise, in compliance with current legislation from time to time. Upon prescription of any actions, we will delete the personal data.

 

DO WE SHARE YOUR DATA WITH THIRD PARTIES?

To achieve the purposes set out in this privacy statement, we must allow companies to access your personal data Mediteránea by Valentina Spano, with tax domicile in Via Giovanni Cadolini, 34 - 20137 Milan, C.F. SPNVNT89H60I480D and P.I.V.A. 11526220964 and to third parties who support us in the provision of the services we offer you, namely:

Your personal data will also be accessible to our authorized personnel for processing; this authorization is issued on the basis of the actual need to access the data for the performance of one's functions.

WHAT ARE YOUR RIGHTS ABOUT THE DATA YOU PROVIDE US

We undertake to keep your personal data confidential and to guarantee you the exercise of your rights. As co-owners, we have agreed that you can exercise them free of charge by sending us an email to an email address info@mediteranea.it simply indicating the reason for your request and the right you intend to exercise. If deemed necessary for your identification, we may ask you to provide us with a copy of a document certifying your identity. In particular, regardless of the purpose or legal basis under which we process your data, you have the following rights:

If you have given us your consent to the processing of your data for any purpose, you can also revoke it at any time. Section 2, which illustrates the purposes for which your personal data is processed, also contains some methods for withdrawing consent.

If we are authorized to process your data on the basis of your consent or the execution of the contract, as illustrated in section 3, you can also request the portability of your personal data. This means that you will be able to receive the personal data you have provided to us in a structured format, commonly used and readable by a computer, in order to be able to transmit them directly to another company, as long as it is technically possible.

Furthermore, when the processing of your data is based on our legitimate interest, you can also object to the processing

Finally, we inform you that you have the right to lodge complaints with the competent supervisory authority in the field of data protection, to the Guarantor for the protection of personal data (https://www.garanteprivacy.it).

WHAT HAPPENS WHEN YOU PROVIDE US WITH THIRD PARTY DATA

We offer functions and services that involve the processing of the personal data of third parties that you provide to us, such as in the case of activation and forwarding of the Gift Voucher or the management of the request for it. If you provide us with personal data of third parties, you are required to inform them of the purposes and methods of processing their personal data by us.

CHANGES TO THE PRIVACY POLICY

When deemed appropriate, we may change the information contained in this privacy statement. In this case, we will notify you in various ways through the Platform (for example, with a banner, a pop-up or a notification push) or by sending an email if the change significantly affects your privacy, so that you can view the changes, make your own assessments and, if necessary, oppose or cancel any services or functions. In any case, we urge you to read this privacy and cookie policy from time to time to check for any minor changes or interactive improvements as this information is always available on our website and in our App.

INFORMATION ABOUT COOKIES

We use cookies and similar devices to facilitate your browsing on the Platform, to analyze how you interact with us and, in certain cases, to send you advertisements based on your browsing habits. We invite you to carefully read our cookie policy for more information on cookies and similar devices we use, on their respective purposes and other relevant information.

PAY WITH KLARNA

In order to be able to offer you Klarna's payment methods, we may pass your personal data to Klarna in the form of contact details and order details to Klarna at checkout so that Klarna can assess your suitability for your methods. payment methods and customize these payment methods. The personal data of the transferred user are treated in line with Klarna's privacy policy.

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PRIVACY POLICY

in this privacy policy, you will find all relevant information relating to our use of the personal data of our customers and users, regardless of the channel or medium of Mediteránea, which you use to interact with us.

We operate in the name of transparency regarding the use of your personal data so that the consequences deriving from our use of your personal data and the rights available to you with respect to your data are clear for you:

Here are some of the terms used in this privacy and cookie policy: When we refer to our Platform, we generally mean any channel or medium, digital or in person, that you use to interact with us.

The most important are:

WHO IS THE OWNER OF THE PROCESSING OF YOUR DATA?

The data controllers of your personal data are the following:

Mediterranean di Valentina Spano, with tax domicile in Via Giovanni Cadolini, 34 - 20137 Milan, C.F. SPNVNT89H60I480D and P.I.V.A. 11526220964.

WHY DO WE PROCESS YOUR PERSONAL DATA?

Depending on the products, services or functions you intend to use from time to time, as indicated above, we will need certain data rather than others.

In general, it will be the following data, depending on the specific case:

Keep in mind when we ask you to provide us with your personal data to allow you to use a certain function or service of the Platform, some fields will be marked as mandatory as it is data we need for the purpose of providing the service or product you have requested or to allow you to access the requested functionality, for which the data are necessary for the exact fulfillment by us of obligations deriving from the contract with you, or necessary to fulfill obligations deriving from us by applicable provisions of law or regulation. Failure to enter such data could make it impossible to complete your registration as a user or the inability to receive such services or products or to benefit from the requested functionality. Depending on how you interact with our Platform (i.e. depending on the services, products or features you request), your personal data will be processed for the following purposes:

PURPOSE

1. Management of your registration as a user of the Platform

If you decide to register as a user of our Platform, we need to process your data in order to identify you as a user of the Platform and to authorize you to access the various functions, products and services of the same that are available to you as a registered user. You can cancel your registered user account by contacting our customer support service. You can access or log in through a social network or other provider that enables this service (social login) if available on the login screen, both to connect access to your personal account and to register a new account. In this case, the login credentials, as well as the name and e-mail address / telephone number (it is possible that you need to give your authorization) will be imported from the social network or supplier account. Using this login option, such third parties may send us some additional information relating to the user's public profile, for example: name, gender, approximate age or profile photograph, according to the terms of use of the social network / provider, which is good read carefully. Unless authorization is given, such additional data will not be stored. Furthermore, the use of this feature may involve the provision of some information relating to the user's activity on the social network or supplier. In any case, it is advisable to check the privacy settings and the privacy policies of the provider or the social network to find out more about the ways in which data are processed by such third parties.

2. Fulfillment and execution of the purchase or service contract entered into with Us on the Platform.

This purpose involves the processing of your data as illustrated below: Contact you regarding updates or information communications related to the features, products or services purchased. Payment management for purchased products, regardless of the payment method used. For example: If, when purchasing our products on the website or on the App, you decide to activate the "save your credit / debit card details" function for future purchases, we need to process the data indicated to the activation and provision of this function. The consent to the activation of this function makes it possible to view your payment data automatically entered during subsequent purchases so that you do not have to type them in each new operation. The same will be considered valid for future purchases. You can modify or remove your payment cards at any time through the appropriate section relating to payment information, through your registered user account on the website. Activation of the necessary mechanisms in order to control and avoid potential scams to yours and our damage during the purchase operation. If we believe that it is a fraudulent transaction, the processing may result in the transaction being blocked. Management of any returns after the purchase has been made and management of requests for information on the availability of items, booking of products through the Platform or provision of services related to the Consultancy function, depending on the availability of these options from time to time. Invoicing and making invoices available to you for any purchases made on the Platform. Use of other available features or services such as purchasing, managing and using the Gift Voucher.

3. Processing of your requests through the customer service channels

We only process the data strictly necessary for the management or processing of your request.

4. For marketing purposes.

This purpose involves the processing of your data as illustrated below: If you subscribe to our Newsletter and give your consent for marketing and profiling purposes, we will process your personal data to manage your subscription to the newsletter and to send you personalized information about our products or services through the use of different means of communication ( for example, e-mail or SMS). Consequently, please note that this data processing involves analyzing your user or customer profile to determine your preferences and, therefore, when we send you such communications, which products and services best suit your style. For example, based on the history of your purchases and browsing (i.e., depending on the products you clicked on), we will offer you products that, in our opinion, may be of interest to you. You can unsubscribe from the Newsletter at any time at no cost through the "Newsletter" section of the Platform as well as through the instructions included in each communication. For the realization of promotional actions (for example for carrying out competitions or forwarding your list of saved articles to the e-mail address you indicated). Dissemination on the Platform or on social networks through our channels, of publicly shared photos or images, with your express authorization.

5. Usage and quality analysis to improve our services

If you access our Platform, we inform you that your browsing data will be processed for analytical and statistical purposes, that is, to understand how users interact with our Platform and allow us to improve it. In addition, we occasionally carry out quality actions and surveys to find out the degree of satisfaction of our customers and users and detect areas for possible improvement.

DO WE SHARE YOUR DATA WITH THIRD PARTIES?

To achieve the purposes referred to in this privacy statement, we must allow access to your personal data to the companies Mediteránea di Valentina Spano, with tax domicile in Via Giovanni Cadolini, 34 - 20137 Milan, C.F. SPNVNT89H60I480D and P.I.V.A. 11526220964 and to third parties who support us in providing the services we offer you, namely:

Your personal data will also be accessible to our authorized personnel for processing; this authorization is issued on the basis of the actual need to access the data for the performance of one's functions.

WHAT ARE YOUR RIGHTS ABOUT THE DATA YOU PROVIDE US

We undertake to keep your personal data confidential and to guarantee you the exercise of your rights. As co-owners, we have agreed that you can exercise them free of charge by sending us an email to an email address info@mediteranea.it simply indicating the reason for your request and the right you intend to exercise. If deemed necessary for your identification purposes, we may ask you to provide us with a copy of a document certifying your identity. In particular, regardless of the purpose or legal basis under which we process your data, you have the following rights:

If you have given us your consent to the processing of your data for any purpose, you can also revoke it at any time. Section 2, which illustrates the purposes of processing your personal data, also reports some methods for revoking consent.

If we are authorized to process your data on the basis of your consent or the execution of the contract, as illustrated in section 3, you can also request the portability of your personal data. This means that you will be able to receive the personal data you have provided to us in a structured format, commonly used and readable by a computer, in order to be able to transmit them directly to another company, as long as it is technically possible.

Furthermore, when the processing of your data is based on our legitimate interest, you can also object to the processing Finally, we inform you that you have the right to lodge complaints with the competent supervisory authority in the field of data protection, to the Guarantor for the protection of personal data (https://www.garanteprivacy.it).

WHAT HAPPENS WHEN YOU PROVIDE US WITH THIRD PARTY DATA

We offer functions and services that involve the processing of the personal data of third parties that you provide to us, such as in the case of activation and forwarding of the Gift Voucher or the management of the request for it. If you provide us with personal data of third parties, you must inform them of the purposes and methods of processing their personal data by us.

CHANGES TO THE PRIVACY POLICY

When deemed appropriate, we may change the information contained in this privacy statement. In this case, we will notify you in various ways through the Platform (for example, with a banner, a pop-up or a push notification) or by sending an email if the change significantly affects your privacy, so that you can view the changes, make your own assessments and, if necessary, oppose or cancel any services or functions. In any case, we urge you to read this privacy and cookie policy from time to time to check for any minor changes or interactive improvements as this information is always available on our website and in our App.

INFORMATION ABOUT COOKIES

We use cookies and similar devices to facilitate your browsing on the Platform, to analyze how you interact with us and, in certain cases, to send you advertisements based on your browsing habits. We invite you to carefully read our cookie policy for more information on cookies and similar devices we use, on their respective purposes and other relevant information. 

PAY WITH KLARNA

In order to offer you Klarna's payment methods, at checkout we may transfer your personal information to Klarna in the form of contact and order details so that Klarna can assess your suitability for its payment methods and customize those payment methods. The personal data transferred is processed in line with Klarna's privacy policy.