Terms of service

This document (together with the documents mentioned therein) contains the conditions governing the use of this website (www.mediteranea.fr) and the purchase of the articles contained therein (hereinafter the "Conditions").
Please read carefully these Conditions, the Cookies Policy and the Personal Data Protection Policy (hereinafter jointly the "Data Protection Policies") before using this website. We inform you that the use of this website or the transmission of an order through it implies the acceptance of these Conditions and the Data Protection Policies, so if you do not agree with all the aforementioned Conditions and the Data Protection Policies, please do not use this website.
For any request, doubt or question relating to the Conditions and Data Protection Policies, you can contact us using the appropriate contact section.
The Agreement (as defined below) may be entered into, at your choice, in any of the languages in which the Conditions are available on this website. 


The sale of products through this site is managed by Mediteranea International, 19 Rue le Verrier, 75006 Paris. Vat Number: FR02918194754, telephone number +39.3337761907 e-mail address info@mediteranea.it , contact details available in the "contact" section of this website www.mediteranea.fr.



The information or personal data provided by the user will be processed in accordance with the provisions of the Data Protection Policies. By using the website, you authorize us to process such information and personal data and declare that all information and / or data personal information provided to us are accurate and true.


By using this website and / or placing orders through it, you agree to:
  • use the website only to carry out legally valid consultations or orders; 

  • not to place false or fraudulent orders. If we have plausible reasons to believe that an order of this nature has been placed, we will be authorized to cancel it and inform the competent authorities; 

  • provide us with your e-mail address, postal address and / or other contact details truthfully and correctly. Likewise, you consent to our use of this information to get in touch with you (if necessary, please read the Information on Personal Data Protection).

If you do not provide us with all the information we need, we will not be able to process your order.

By placing an order through this website, you warrant that you are of legal age (aged 18 and over) and that you have the legal right to enter into binding contracts.


The articles offered through this website are available only in the countries in which Mediteránea has agreed for the delivery.

It is possible to place an order from another member state of the European Union through this website. The related products may be delivered with different shipping rates and times depending on the country.



The information referred to in these Conditions and the details contained in this website do not constitute an offer to the public, but a mere invitation to formulate a contractual proposal. There will be no contract between you and us in relation to any products until your order has been explicitly accepted by us. If your offer is not accepted and your account has already been debited, the amount of the same will be refunded in its entirety.

To place an order, you must follow the online purchase procedure and click on "Authorize payment". You will then receive an e-mail confirming that your order has been received (the "Order Confirmation"). It is understood that this will not result in the acceptance of your order as it constitutes an offer that you make to us for the purchase of one or more products. All orders will be subject to our approval of which you will be notified by sending an e-mail confirming that the order is being shipped (the "Shipping Confirmation"). The details of the order will be summarized in the electronic receipt attached to the Shipping Confirmation (the '' E-Ticket ''). The Agreement for the purchase of a product between us and you (the "Agreement") will only be concluded when we send you the Shipping Confirmation.

Only the products indicated in the Shipping Confirmation will be the subject of the Contract. We will not be obliged to supply you with any other product that has not been ordered until it is confirmed to you in the "Shipping Confirmation" that such product has been shipped.


All product orders are subject to their availability. In this sense, in the event of supply problems, or if there are no items in stock, we reserve the right to provide you with information relating to replacement products of equal or greater quality and value, which you may decide to order. If you do not wish to place an order for such replacement products, we will refund any amounts you may have already paid. There will also be pre-orderable products that have certain production times specified in the product description, so you will receive this product according to the indicated production and shipping times.

We reserve the right to remove any product from this website at any time and / or to delete or modify any material or content therein. While we will always endeavor to follow up on all orders, there may be exceptional circumstances which require us to refuse to process orders after sending the Order Confirmation, and we reserve the right to do so at any time.


We decline any responsibility towards you or towards third parties for the removal of any product from this website, for the deletion or modification of any material or content of the website, or for the failure to process the order after sending of the "Order Confirmation".


Without prejudice to the provisions of article 7 above and except where extraordinary circumstances occur, we undertake to do everything in our power to send the order for the product (s) indicated in the relative "Shipping Confirmation" by the date indicated in this "Shipping Confirmation" or, if no delivery date is specified, within the estimated deadline at the time of selecting the delivery method and, in any case, within the maximum term of 60 days from the date of the "Confirmation of Order".

However, delays may occur for various reasons such as product customization, unforeseen circumstances or the delivery area.

If for any reason we are unable to meet the delivery terms, we will inform you and give you the options to continue the purchase by setting a new delivery date, or to cancel the order, with the consequent refund of the entire amount paid. . Please note that no home deliveries are made on Saturdays and Sundays.
For the purposes of these Conditions, the "delivery" will be deemed to have taken place or the order "delivered" through the acquisition, by you or a third party indicated by you, of the material availability or in any case of the control of the products, which will be proven by signing the receipt of the order at the agreed shipping address.

If it is not possible for us to complete the delivery of your order, we will try to find a safe place to leave it. If this is not possible, your order will be sent to our warehouse. In this case, we will leave you a notice in which the place where your order is located and how to arrange a new delivery will be specified. If you are unable to be present at the delivery location at the agreed time, we ask you to contact us again to agree on a new delivery date.

If the delivery cannot take place for reasons not attributable to us after 60 days from the date on which your order is available for delivery, we will assume that you intend to terminate the Contract which will therefore be considered terminated. As a result of the termination of the Agreement, we will refund all amounts paid by you, including delivery costs (with the exclusion of any additional costs deriving from your choice of a delivery method other than the ordinary method offered by us. ) without undue delay and, in any case, within 14 days from the date of termination of the Contract.

Please note that the transport resulting from the termination of the contract may have additional costs which will be borne by you.


The risks relating to the products will pass to you from the moment of their delivery.

You will acquire ownership of the products as soon as we have received full payment of all amounts due in relation to them, including shipping costs, or at the time of delivery (as defined in article 9 above), if this occurs at a later time. .



The price of the products will be that indicated from time to time on our website, except where there is an obvious error. While we make every effort to ensure that all prices appearing on the site are correct, errors may occur. If we find any errors in the price of the products you have ordered, we will notify you as soon as possible and give you the option of reconfirming your order at the correct amount or canceling it. If we are unable to contact you, the order will be canceled and the full amount paid will be refunded.

We will not be obliged to supply you the product (s) at the lower price incorrectly indicated (even if we have already sent you the Shipping Confirmation) if the error in the price is obvious and unambiguous and therefore if it were possible for you to reasonably identify it. as incorrect.

The prices of the website include VAT, but exclude shipping costs, which are to be added to the total amount to be paid, as indicated in our Purchase Guide - Shipping Costs.

Prices are subject to change at any time; however (except where previously established) the possible changes will not affect orders for which we have already sent an Order Confirmation.

Once you have selected the items you intend to purchase, these items will be added to your cart and the next step will involve completing the order and paying. To this end, he will have to follow the instructions for the purchase, entering or verifying the information requested in each step of the purchase process. Furthermore, you can change the details of your order at any time of the purchase process before payment. You can find a detailed description of the purchase process in the Purchase Guide. Also, if you are a registered user, a list of all your orders will be available in the "My Account" section.

You can pay with Visa, Mastercard, and PayPal credit cards. Furthermore, it will be possible to pay the entire amount of the purchase in whole or in part by means of a Mediteranea gift voucher issued by Mediteránea.

To reduce the risk of unauthorized access, your card details will be encrypted. Once we have received your order, we will pre-authorize your credit card to make sure you have sufficient funds to complete the transaction.

Both for payment by credit card and with the PayPal payment method, the charge will take place when the order is confirmed.

We inform you that the payments made through this online platform, as well as, where applicable, the reimbursements in your favor, will be managed, on our behalf, by the company. Mediteranea International, 19 Rue le Verrier, 75006 Paris. Vat Number: FR02918194754.

By clicking "Authorize Payment" you will confirm that the credit card is your property or that you are the legitimate holder of the gift card.

Credit cards will be subject to verification and authorization by the issuer of the same, but if this entity does not authorize the payment, we will not be responsible for any delay or non-delivery and we will not be able to execute any Contract with you.


On this site is also available the function of purchasing products as a guest. With this method of purchase, you will be asked for only those data that are essential to process your order. Upon completion of the purchase process, you will be offered the option to register as a user or to continue as an unregistered user.


In accordance with the legislation in force, any purchase made through the website will be subject to Value Added Tax (VAT).



Right of withdrawal

If you are contracting as a consumer, you will have the right to withdraw from the contract within a period of 14 days without giving any reasons.


The withdrawal period referred to in the previous paragraph ends after 14 days from the day on which you, or a third party other than the carrier and designated by you, acquires physical possession of the goods or, in the case of multiple goods ordered through a single order and delivered separately, ends after 14 days from the day on which you or a third party, other than the carrier and designated by you, acquires physical possession of the last good.


To exercise the right of withdrawal, you must inform us by writing to Mediteranea International, 19 Rue le Verrier, 75006 Paris. Vat Number: FR02918194754, of your decision to withdraw from the Agreement by means of an explicit declaration (for example a letter sent by post or e-mail).


To meet the withdrawal deadline, it is sufficient for you to send the communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal

If you withdraw from the Agreement, you will be reimbursed for all payments you have made to us, including delivery costs (with the exception of additional costs arising from your choice of a type of delivery other than the least expensive type of standard delivery by us. offered), without undue delay and in any case no later than 14 days from the day on which we will be informed of your decision to withdraw from the Contract. These refunds will be made using the same payment method you used for the initial transaction. In any case, you will not have to incur any costs as a consequence of this reimbursement. Notwithstanding the foregoing, the reimbursement may be suspended until receipt of the goods or until you have demonstrated that you have returned the goods, whichever is earlier.

Please send the goods back to Mediteránea, Piazzale Libia 3,20135 Milano, attaching the E-Ticket that you will have received together with the Shipping Confirmation, without undue delay and, in any case, within 14 days from the day on which you communicated your withdrawal from the Contract. The deadline is met if you send back the goods before the 14-day period has expired.


The direct costs of returning the goods will be at your expense.

You are only responsible for the decrease in the value of the goods resulting from the handling of the goods other than that necessary to establish the nature, characteristics and functioning of the goods.

Common provisions

You will not be able to exercise the right of withdrawal from the Contract which has as its object the supply of one or more of the following products:

  • Personalized items.
  • Music CDs / DVDs, without original wrapping
  • Sealed goods that are not suitable for return for hygienic reasons or related to health protection and have been opened after delivery. By way of example, perfumes with a seal must be returned in their original packaging, intact and in perfect condition to be resold: opening the seal makes this product unsuitable for its subsequent marketing; consequently, any perfume that has a seal that has been opened after delivery cannot be returned and will not be accepted by Mediteránea nor its price will be refunded to the buyer. 

Your right of withdrawal from the Contract will be applied exclusively to those products returned in the same condition in which you received them. No refund will be made if the product has been used other than the simple opening and for products that are not in the same condition in which they were delivered or if they have been damaged: We therefore invite you to take care of the products as long as they are in Its availability and possession. Please return the item using or including the original packaging, instructions and other documents, if any, that accompany the products.

For any doubts, you can contact us via the e-mail address info@mediteranea.it

Return of defective products

In the event that you believe that at the time of delivery the product does not comply with the provisions of the Contract, you must immediately contact us using our e-mail address info@mediteranea.it and we will notify you of the procedure to follow.

We will carefully examine the returned product and notify you by e-mail, within a reasonable time, whether we will proceed with the refund or replacement of the product (as applicable). The refund and / or replacement of the item will be made as soon as possible.

The amount paid for the products that will be returned due to damage or defect, if they really exist, will be refunded in full, including the delivery costs incurred for sending the item and for returning it by you. The refund will be made using the payment method used to make the purchase.

All rights recognized by current legislation remain unaffected.

Right of withdrawal and return of orders placed from abroad

If you have placed an order outside Italy, from another member state of the European Union, through this website, the provisions contained in article 15 will be applicable, except for the provision relating to the courier appointed by us.

We also inform you that in no case or circumstance we are required to bear the shipping or return costs for sending products to or from destinations other than the original address.


Unless otherwise provided for in these Conditions, our liability for the products purchased on our website will be limited solely to the purchase price of the product in question.

Notwithstanding the foregoing, our liability is neither excluded nor limited in the following cases:

  • Cases of death or personal damage resulting from our negligence;
  • Cases of fraud or fraudulent activity; or
  • Any circumstance in which it is illegal or unlawful for us to exclude, limit or try to limit or exclude our liability.

Without prejudice to the provisions of the previous paragraph and to the extent permitted by current legislation, and except where otherwise provided for in these Conditions, we will not accept any liability for indirect damages, such as:

  • lost profit;
  • loss of business volume;
  • loss of profit or loss of contracts;
  • loss of anticipated savings;
  • data loss; as well as
  • waste of office administration time, security of information transmitted or obtained through this website, unless otherwise expressly stated.
All product descriptions, information and materials appearing on the website are provided "as is" and without express or implied warranties, except those of the law. In this sense, if you are contracting as a consumer or user, we undertake to deliver products that comply with the Contract, remaining responsible for the lack of conformity existing at the time of delivery. It is understood that the products comply with the Agreement if (1) they comply with the description provided by us and possess the qualities presented on this website, (2) they are suitable for the use for which the products are normally intended, (3) they exhibit quality and characteristics which are normal in products of the same type and which can reasonably be expected. Within the limits established by law, we exclude all guarantees, except for those that cannot be legitimately excluded from consumers and users.
Our products, especially those made by hand, have the natural characteristics of the materials used in manufacturing. Natural characteristics such as grain, surface texture, knots or color variation should not be construed as imperfections or defects. On the contrary, the lack of uniformity due to the use of natural raw materials must be foreseen and appreciated. We only select products of the highest quality but this type of variation is inevitable and must be accepted as part of the characteristic appearance of the product.
These provisions do not in any way limit the rights recognized to consumers by current legislation or your rights to terminate the Contract.



You acknowledge and agree that all copyrights, trademarks and any intellectual property rights on the materials or content presented as an integral part of the website are our property and those who have licensed us for their use. You may use such material only in the manner for which you will receive express authorization from us or from those who have granted us a license for their use. This will not prevent you from using this website to the extent necessary to copy information about your order or contact details.


You must avoid any improper use of this site as well as avoid the introduction of viruses, Troyan horses, worms, logic bombs or other programs or materials that may cause technological damage. If without authorization, you will not have to access the website or the server where it is hosted or other servers, computers or databases relating to our website. It undertakes not to carry out DoS attacks against this website.

Failure to comply with this clause could lead to violations defined by the relevant legislation. In case of non-compliance with the aforementioned legislation, we will inform the competent authorities with whom we will collaborate to identify those responsible for the attack perpetrated. Likewise, in the event of non-compliance with this Article, your authorization to use the website will be immediately withdrawn.

Within the maximum limits permitted by current legislation and in compliance with the fundamental rights of consumers, we decline all responsibility in the event of any damage or loss resulting from a DoS attack, virus or other program or material that may cause technological damage to your
computers, IT equipment, data or materials as a result of using our website or downloading content from it or redirecting the user to it.


If our site contains links to other pages or materials of third parties, these links will be provided for information only, without our control over the content or materials contained in such pages or sites. Therefore, we decline all responsibility in the event of any damage or loss resulting from their use.


The applicable legislation provides that part of the information or communications that we will send you must be in written form. By using this website, you agree that most of the communications exchanged with us are in electronic format. We will contact you by e-mail, or by providing you with information by posting appropriate notices on this website. For contractual purposes, you consent to this electronic means of communication acknowledging that all contracts, notices, information and other communications that we will provide to you electronically will comply with the legal requirement that such communications be in written form. This provision does not in any way limit the rights recognized by current legislation.


All communications addressed to us must be sent preferably using our email: info@mediteranea.it. Without prejudice to what is specified in article 19, we reserve the right to send you any communications by e-mail or by post to the address provided to us at the time of placing the order.


The Agreement between you and us is binding on both you and us, as well as our respective successors and successors in title.

You are prohibited from transferring or assigning in any way the Agreement, or any of the rights or obligations arising therefrom, without our prior written consent. We will have the right to transfer, assign, sub-contract or dispose freely in any way and at any time of the Contract, or of any right or obligation deriving from it. For the avoidance of doubt, any transfer, assignment, subcontracting or other provision of the Agreement will have no impact on your rights as a consumer or invalidate, reduce or limit in any way any of the guarantees or liability offered by us, explicitly or implicitly.


We will not be liable in any way for any failure or delay in the performance of any of the obligations under this Agreement caused by events which are beyond our reasonable control ("Force Majeure Events").

For Force Majeure Events we mean any act, event, non-occurrence, omission or accident beyond any reasonable control; this expression includes by way of example but not limited to what is specified below:
  • Strikes, lockouts or other trade union unrest;
  • Riots, riots, invasions, terrorist attacks or threats of terrorist attacks, wars (declared or not), or threats of war;
  • Fire, explosion, storm, flood, earthquake, landslide, epidemic or other natural disaster;
  • Inability to use railways, shipping, air, motor transport or other means of public or private transport;
  • Inability to use public or private telecommunications networks; 

  • Acts, decrees, laws, regulations or restrictions of any government;

  • Any strike, disaster or maritime, postal or other relevant means of transport. 

It is understood that the execution of the obligations referred to in the Contract will remain suspended for the entire duration of the Force Majeure Events. We will be granted an extension for the performance of the Agreement equal to the duration of this period. It is understood that, despite pending Force Majeure Events, we will strive to find a solution by which to comply with our contractual obligations.



If we fail, during the execution of the Contract, to demand the exact fulfillment of any of your obligations, or any of the obligations under these General Conditions, or fail to exercise any of the rights or actions to which we are entitled pursuant to the Agreement or these General Conditions, this will not constitute a waiver of such rights or actions and will not release you from the fulfillment of the related obligations.

Our possible tolerance in the face of your non-fulfillment will not constitute any waiver to react in the face of a subsequent non-fulfillment.

No waiver by you with respect to any of your obligations under the Contract or these General Conditions will be valid unless communicated in writing, in accordance with the provisions of the previous articles 19 and 20.



If any article of the General Conditions, or part of it, or any of the provisions of the Contract, should be judged invalid, illegal or unenforceable by the competent authority, this article, clause or provision will be considered as not affixed while the other articles, clauses and provisions will remain valid to the maximum extent permitted by law.



These General Conditions, as well as any document expressly referred to in them, represent the entire agreement between you and us regarding the subject matter of the Agreement and supersede any previous agreement, understanding or pact between us, whether oral or written.

Both you and we acknowledge that, in entering into the Agreement, neither you nor we have relied on any representation, commitment or promise made by the other party, or inferable from what was said or written during the negotiations preceding the Agreement, but only on what expressly stated in these Conditions.

Both you and we will have the right to remedy any false statements made by the other party, either orally or in writing, prior to the date of each Agreement (unless such false statement has been made maliciously) and the only actions that the the other party may undertake only for breach of the Agreement, as provided for in these Conditions.



We reserve the right to revise and change these Terms at any time.

You will be subject to the General Conditions in force at the time of the order, unless a modification of the General Conditions or the Data Protection Policies must be made by law or at the request of a government authority (in which case it will apply also for orders already sent to us).



The use of our website and the contracts for the purchase of products through this website are governed by French law.



Your comments and suggestions are always welcome. Please send them through our email info@mediteranea.it.


These general conditions apply from 1 December 2022.

100% handmade

Unique and authentic creations, handmade by local artisans.

A stylist at your disposal

Our interior designers are available to help you navigate our shipments and organize precious creations for your home.


At the moment we only ship to Europe. However, please email us for international requests.


Some parts are fragile and may be damaged or broken during delivery. Please see our refund and return policy.